***VIEWING  STREAMING VIDEO ON A PERSONAL COMPUTER*** Before Starting: 1. Please make sure you are NOT using a wireless network. Access is NOT reliable through a wireless connection. 2. A fast internet connection is needed when viewing a film OFF-CAMPUS. 3.0mb/sec or faster is recommended. Check the speed of your internet connection at: http://www.speakeasy.net/speedtest/  3. Turn off as many other programs as possible. 4. Pop-up blockers must be disabled or allowed for the vf1.library.arizona.edu or 150.135.239.71 websites 5. Have the latest version of Java installed and enabled. A free download of Java is available at: http://www.java.com/en/download/manual.jsp Accessing The Video: 1. Make sure you are only clicking the video link ONCE, and then let the viewer load (this will take between 5-15 seconds). Clicking multiple times may freeze the system. 2. If a security certificate pop-up opens, please respond YES by selecting 'Accept' or 'Run'. The viewer WILL NOT play otherwise. Additional Help: 1. Try using Mozilla's Firefox INSTEAD of Microsoft’s Internet Explorer (A free download of Firefox is available at: http://www.mozilla.com.) 2. The following ports must be open on any software or hardware firewalls between the viewing computer and our server: 80, 4902 (UDP), 4903 (TCP), 4904 (TCP), 4905 (TCP). Please contact your departmental IT support staff or UITS for assistance if using a campus computer. UITS Help Desk: 621-4357. 3. RESTART the computer and try one more time. Please don't hesitate to contact our office immediately if you or your students have any difficulty accessing an online Reserves Video. Thank you for using The Library’s new Video Reserves service! UA Library Electronic Reserves Phone: 520.621.2348 askreserves@u.library.arizona.edu